Your Information, Your Call.
We share your details only to serve you, only with your agreement, and never with data brokers or advertisers.
Last updated: November 11, 2026
Shared only with the movers you agree to hear from.
When you post a move, the moving companies that bid on it receive your details so they can quote and serve you — and only after you tick the box that says so. We do not sell your information to data brokers or advertisers, and we keep a record of exactly what you agreed to.
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Our Privacy Commitment
We share your personal information only in the ways described on this page, and only where you have asked for a service that needs it or have agreed to it. We do not sell your information to data brokers, advertisers or marketing lists.
When you give us your address, phone number or moving details, we use them to serve you. Where serving you means passing those details to a moving company, we tell you first, show you the exact wording you are agreeing to, and keep a record of it.
Information We Collect
We collect the information needed to estimate, post and coordinate your move: contact information (name, email, phone number), moving details (ZIP codes or addresses, move date, home size, inventory and notes), service preferences (packing, insurance, add-ons), messages you exchange with movers through MovingPro, and account credentials if you create an account.
If you are a moving company, we also keep your company profile, license numbers you provide, your bids and your posts. Our mover directory includes listings built from public FMCSA registry records; a company can claim its listing or ask us to remove it.
We do not collect card numbers directly. Payments, where offered, are handled by PCI-compliant payment processors.
How We Use Your Information
We use your information to: produce estimates, show your move to moving companies so they can bid, let you compare and book a mover, coordinate and schedule moves that MovingPro performs, send updates about your request, and provide support.
Some features use an AI model to help: for example the move concierge, lead scoring and the bid comparison. When those features are switched on, the text you type and the details of your move are sent to our AI provider (Anthropic) to generate a response. They are not used to advertise to you.
We do not build advertising profiles and we do not sell data to advertisers. If we send you a promotional email it will be about MovingPro, and you can unsubscribe with one click.
When We Share Your Information
With moving companies, when you agree to it. If you post a move on the marketplace and tick the consent box, the movers who bid on your move receive your move details and contact information so they can quote and serve you, and they may contact you by phone, text or email. Movers who have not bid see only the outline of the job (route, size, date), not who you are.
With movers we introduce you to, when you agree to it. If you ask for help finding a mover and agree to be contacted by movers, we may pass your request to moving companies that serve your area. Some of them pay MovingPro for that introduction. We never do this without your recorded agreement, and you can withdraw it at any time by contacting us.
With the people and services needed to do the job: our own crew when MovingPro performs your move, payment processors, the hosting and AI providers that run the service on our behalf, and authorities when a valid legal order requires it (we will tell you where the law allows).
We do not share your personal information with data brokers, advertising networks, social media platforms or anyone else for their own marketing.
How We Protect Your Data
We implement industry-standard security measures to protect your information: all data is transmitted over encrypted HTTPS connections, passwords are hashed using bcrypt (we cannot read your password), access to customer data is restricted to authorized personnel only, our databases are secured with encryption at rest, and we conduct regular security reviews of our systems.
Your Rights
You have the right to: access all personal data we hold about you, request correction of any inaccurate data, request deletion of your account and all associated data, export your data in a portable format, withdraw consent for communications at any time, and lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at privacy@movingpro.io or through your customer portal dashboard. We respond to all requests within 30 days.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. Quote data for uncompleted moves is automatically purged after 12 months. Completed move records are retained for 7 years for legal and tax compliance. You may request early deletion at any time, and we will comply unless retention is legally required.
Children's Privacy
MovingPro.io is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
Changes to This Policy
If we make changes to this privacy policy, we will notify you by posting the updated policy on this page with a new "Last updated" date. For significant changes, we will also send an email notification to registered users. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at privacy@movingpro.io. We take every inquiry seriously and will respond within 48 hours.